Employee Spotlight: Tim McMahon

Mar 23, 2016 | Employee Spotlight

Tim McMahon started his career in broadcasting performing traffic and master control services at a commercial hub in Western Massachusetts.  Sixteen years later, McMahon is now using that valuable experience in his role as a ProTrack training and implementation specialist.

McMahon joined the Myers Professional Services team in July 2015.  Since then, he has trained and supported a wide range of ProTrack clients, including working with the ProTrack Hub and Spoke systems as well as stand-alone stations across a variety of markets.

“In my former years working at a centralized Hub, I supported as many as twelve spokes.  This experience has helped me tremendously in understanding our various ProTrack client workflows and making best practice recommendations,” said McMahon.  “It is that ‘on-the-ground’ broadcasting experience that gives me a unique perspective into dealing with all types of ProTrack clients.

McMahon spent time as a production assistant and promotions editor at the station’s flagship channel before being brought into the commercial hub, where he supported large market television stations in Hartford, CT and Providence, RI.  He worked seven years in master control, then moving into traffic and programming.  In this role, he was primarily editing broadcast logs, correcting timing and scheduling conflicts and scheduling programs.

Not only did McMahon have a wide range of trafficking duties, but he was also able to work breaking down silos between departments.  “Having been on both the technical and business side of the hub, I was able to see where we could create efficiencies and streamline operations between these departments.  This correlates to what I do today directly training stations on ProTrack and performing workflow analyses,” said McMahon.

Today, McMahon performs on-site and online ProTrack trainings, provides ProTrack installation support, exhibits at trade shows and creates product documentations and video tutorials.  One of his first contributions to the Professional Services team was to create an A-Z video walk-through of the ProTrack 6.07 sales module.  “As we’re gearing up for our 6.08 release, it was important make sure we had great resources for our clients so our team could focus on the next release,” said McMahon.

Looking forward, McMahon is really enthusiastic for the next couple of quarters, “We’re about to roll-out ProTrack 6.08, which is a really exciting time to be working at Myers.  The next release is going to revolutionary for the sales teams in the ProTrack community,” said McMahon.

When he’s not in the office, McMahon is an avid gamer, comedy enthusiast and enjoys quality time with his family.

Employee Spotlight: Jim Pinard

Aug 3, 2015 | Employee Spotlight

Jim Pinard grew up in Easthampton, MA.  He got his start using computers in school, focusing on data processing: classifying and categorizing data.  Following school, Pinard began his professional career at Westover Air Reserve Base in Chicopee, MA as a computer specialist.  There, he provided IT and software training support to C5A Galaxy aircraft teams.

Pinard left the government sector because he wanted to travel more and see the country, while continuing to hone and improve his technical skills.  He found that opportunity at VCI Solutions in Springfield, MA and spent ten years working within their network services division, supporting media facilities across the country.

“Traveling to different broadcast facilities around the country gave me a unique opportunity to see a diverse array of workflows.  This provided me an excellent baseline understanding of broadcast operations, and it was this experience that proved to be invaluable when I transitioned to working at Myers,” said Pinard.

Currently, Pinard works in the Technical Support department primarily fields client inquiries.  In addition to providing application support, he works on installing ProTrack updates for each release.  Pinard is also tapped to perform online training from time to time and continues to travel assisting the company with tradeshow ventures.

At Myers, Pinard enjoys working with clients, helping them with questions and assisting them with issues that may arise.  He also appreciates the workplace environment, “I really like the teamwork within and between departments here at Myers,” said Pinard.

Looking forward, Pinard is excited about the new technology Myers is employing, “It’s exciting to work with new and evolving technology.  I love the direction our development team is taking on both the back and front end of ProTrack.” “This is a 30 year old company that is acting like a start-up – it’s fun!”

In his free time, Pinard is an avid candlepin bowler, loves yardwork and taking his dog on long walks. He enjoys going to shows, baseball games, and traveling.